Limiting every email to one topic is the best way to ensure your message gets across.
I’ve concluded this after some failed experiments in highlighting multiple topics. I list and number topics in my email subject lines. For example, 1) White paper draft; 2) invoice. This works most of the time, but not always. Some of my invoices have been paid late as a result.
Perhaps this technique would work better if I also listed both topics at the top of the email’s body. For example, I could start with the following:
Attached you’ll find:
- The draft of your white paper
- Your invoice
Alternatively, I could have discussed each topic under a separate heading. At a minimum, I needed to mention both topics in the body of emails instead of relying on the subject line to do all of my work.
Your solution for multi-topic emails?
I’d like to learn how you handle multi-topic emails. Please share.