Financial advisors often struggle to communicate the value they offer to clients. I think Wells Fargo Advisors nailed it with an ad I saw in The Wall Street Journal (p. A5 on Dec. 29). The image above is excerpted from that ad.
Four things make this ad powerful, in my opinion.
1. Emphasis on the CLIENT, not the firm
More than half of the ad is taken up by a client photo. However, what the client says is more important than the photo, as I explain in point #2. Too many ads, advisor websites, and other marketing pieces emphasize the firm more than the client.
This emphasis on the client carries into more use of “you” than “we,” “us,” or “Wells Fargo Advisors.”
2. Emphasis on the BENEFIT, not the feature
The client says, “Confidence comes from knowing I have a plan for my future.” That’s a powerful statement with great appeal for many prospects, especially in a volatile year. The ad gives more attention to this benefit than to the feature, which is the plan.
3. Reassuring discussion of uncertainty
Uncertainty about the future has people on edge, but Wells Fargo Advisors is “With you when you need clarity in an uncertain world.”
The firm also has a reassuring tag line: “Together we’ll go far.” It’s reassuring, but it’s also vague enough to make it through compliance review. Nice job!
“95% of Envision(r) Plan holders are able to live the life they planned.”
This is one of the client-benefit-focused statistics used in the ad. It’s powerful.
Plus, the statistic is given credibility by an external source: a survey conducted by Harris Interactive.
Communicating advisor value and Twitter
Thank you, Twitter friends, for getting me fired up about the topic. I jumped on this ad partly because of an online conversation about advisor compensation that included @MichaelKitces tweeting, “@nathangehring @MattBrandeburg @rwohlner @susanweiner I think primary reason we talk abt comp is b/c we’re bad at explaining our real value”
What about you?
What do YOU think of this ad?
Can you suggest a better or different way to discuss how advisors provide value to clients?