"Op-Ed Guidelines for The Wall Street Journal"

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The Wall Street Journal is a great place for you to get noticed. Getting your opinion piece published on the op-ed page carries cachet. Plus, it’ll make a great reprint to share with clients and prospects.

Check out “Op-Ed Guidelines for The Wall Street Journal.” Your essay should run 600 to 1200 words and be pasted into the body of your email to edit.features@wsj.com. Those words should be “jargon-free,” according to Robert Pollock, editorial features editor. The 1200-word upper limit is on the long side, so keep that in mind if you submit to other newspapers’ op-ed sections.

The guidelines don’t say this, but your essay should get to your point quickly. A busy editor may reject your essay after reading only one or two paragraphs.

Also, try for what reporters call a “news hook.” Tie your essay to something in the news.

"How to send a personal email" by Seth Godin

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“How to send a personal email” by Seth Godin gives some excellent suggestions about how to avoid being perceived as a spammer.

But there are no easy answers. Basically his 14 points boil down to taking the time to make your email short, clear, personal, and relevant to the recipient. 

I found Godin’s blog post thanks to Anna Goldsmith’s “Just Because You Have Someone’s Email Address Doesn’t Mean You Have the Right to Email Them.”

"Institutional investing" isn’t as great as you think

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That’s what Van Kampen Investments discovered when it researched how to name a new retirement income product.

“Institutional” means expertise to financial services professionals, but it makes individuals think of hospitals and prisons, said Andrew Scherer, managing director, Van Kampen Investments, in his comments to the Managing Retirement Income conference on Feb. 10.

Van Kampen named its new product “Retirement Strategy Funds” and adopted the tag line “helping you build a better plan” under the influence of research showing that
1. “‘Retirement’ resonated better than ‘Freedom,’ ‘Target,’ ‘Lifetime’ and others.”
2. “‘Strategic’ tested better than ‘automatic,’ ‘institutional,’ or ‘customized.'”
3. “Positive messaging resonates, fear-based does not.”

Can you think of other words that mean different things to you and your clients? Would you agree that “risk” is one of those words? Please leave a comment.

Related posts:
* Highlights from the Managing Retirement Income Conference
* Notable quotes from the Managing Retirement Income Conference


"Amid Market Gloom, Fund Manager Fights Against Jargon"

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Are you using too much jargon in your market commentary? 

Read “Amid Market Gloom, Fund Manager Fights Against Jargon” for the tale of a British fund manager trying to eliminate jargon and wordiness.

Here are most of the terms he’s fighting:

  • Aggressively
  • Backdrop 
  • Basis points
  • Bets
  • Drawdown
  • Going forward
  • Is primarily engaged in
  • Headwinds, tailwinds
  • Musings
  • Names
  • On the back of
  • Perfect storm
  • Space

Some of these are okay with me. “Headwinds” bothers me the most. The article suggests “positive trends” as an alternative. “Basis points” is one of my pet peeves.

What investment jargon are you battling?


To "dear" or not to "dear" in your email

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What salutation should you use to start a business email? 

  • Dear? 
  • Hello? 
  • Something else?

I typically open with the person’s name followed by a comma. Like this

Susan,

This is how 95% of my business correspondents start their emails.

Some people use “Dear,” then the recipient’s name. That’s essential for a business letter, but it’s too intimate for a business email. At least, that’s how it feels to me.

I was surprised to see that the authors of Send: Why People Email So Badly and How to Do It Better argue for using “dear.” They don’t like my approach. They say:

For some reason, people who would never in a letter write “Jim” or “Bob” or “Mr. Smith” with no introductory word beforehand feel no hesitation in doing so in an email…. But it strikes us as rude to bark out someone’s name like that, even in an email, especially if you don’t know your correspondent.”

I reserve “Dear” for my correspondence with friends. Or for replies to emails in which I’ve been addressed as “Dear Susan.” I think it’s usually appropriate to echo the salutations used by the person with whom you’re corresponding.

I don’t have strong feelings either way about starting an email with “Hello” and then the name of the recipient. If Allan emails me with “Hello, Susan,” I’ll “Hello, Allan,” back to him.

If you read my “Should you say ‘No’ to ‘Please,’ ” you’re probably not surprised to find me disagreeing with the authors of Send, as did most of the respondents to my reader poll on the use of please in emails.

So, how would you address an email to me? Would you use one of the following salutations?

  • Dear Susan:
  • Dear Ms. Weiner:
  • Hello
  • Hi
  • Hi, Susan
  • Ms. Weiner,
  • Susan,

 

Top five types of freelance writing for CFA charterholders

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In tough times, CFA charterholders are getting creative about their job options. That’s undoubtedly why the January 2009 panel on “Alternative Careers for CFA Charterholders” that I organized for the Boston Security Analysts Society was well attended. Freelance writing is one non-traditional option. In this blog post I discuss five types of writing.

1. Investment performance commentary for institutional portfolios or mutual funds
Reporting and explaining a portfolio’s investment performance is an important component of client service. In the case of mutual funds, annual and semiannual reports are mandated by law.

In my experience, this is the freelance writing gig that requires the least writing skill because reports follow a strictly defined model. There’s no room for individual creativity. It’s more important that you understand attribution analysis and other components that feed into reports. You should also be accurate and detail-oriented.

2. Company reports for websites or newsletters
Lisa Springer, CFA (lisa AT beaconequityresearch.com), says

The great thing about writing for a newsletter or website is it’s steady, predictable work, typically involving weekly assignments. In most cases, they pick the stocks they want you to write up. Most jobs are free-lance and permit telecommuting. I think there are probably more opportunities out there writing for websites than for print newsletters since most newsletters are 1-2 person operations.

Here’s her advice on finding opportunities:

This is not the best time to be looking for this type of work since ad revenues are way down and the investment web sites are mostly ad-driven. There is also a trend towards smaller “sound bytes” (100 words or less) rather than 500-800 word articles. Still, sites like Motley Fool and Street Authority were recently hiring free-lance writers. I’ve also found opportunities on free-lance writer boards, contacting sites that interest me directly (just google investment web sites and you will find hundreds of sites) and even on Craigslist.

3. Market commentary
Market commentary requires a mix of writing skill and investment knowledge. Sometimes clients want you to write commentary from scratch, reporting your own opinions and statistics. Other times, they’ll want you to interview their investment professionals to reflect their take on the market.

4. White papers
The ability to identify the client’s problem and write persuasively about it is key to a successful white paper. White papers are a cross between an article and a brochure. They typically pose a problem faced by clients and tell how to solve the problem. While the solution is offered by the company commissioning the white paper, the most credible white papers don’t overtly flog their products.

Information for your white papers may come from different sources: your own research, materials provided by your client, and interviews with experts at your client’s firm.

5. Articles and books
Of the five kinds of writing discussed here, articles and books require the highest degree of writing skill. They may also expose you to clients who don’t understand your topics. Writer Annie Logue, CFA, author of Socially Responsible Investing for Dummies, says “editors don’t always understand finance. If you can make it understandable to the editor, you can make it understandable to anyone.”Writing for individual investors may force you to work hard to describe your topic in less sophisticated terms.

Writing articles and books also requires the ability to develop story ideas and pitch them to editors. That’s something you don’t typically do with corporate clients.

Resources for freelance writers
Freelance writing isn’t just about the mechanics of writing.  As Logue says, “You have to spend time on marketing, information technology, accounting, etc.”

A number of websites and blogs offer advice, classes, and other resources for freelance writers.

Investment Writing blog posts:

 

Tips for streamlining your writing from the Word Wise blog

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Shorter is almost always better when you write.

Check out “One (Isn’t) the Loneliest Number,” a list of phrases that can be replaced with a single word, from Dan Santow’s Word Wise blog.

It’ll teach you to use words like “now” instead of “at the present time” or “at this point in time.”

"50 Things Your Customers Wish You Knew"

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“50 Things Your Customers Wish You Knew” by Sonia Simone  on the Remarkable Communication blog gives you some great insights into your clients.

Client opinion #10 is: “I don’t understand a lot of the messages you send me. Can you make them clearer?” That resonates with me.

I wonder about #16, “The wealthier I get, the more I like free stuff.” Is that true of your clients?

How about #34? “I have the attention span of a goldfish. Go too long without contacting me and I’ll simply forget you exist.“

Most important of all, at #50: “It really is all about me.” 

Can you add something to this list that’s specific to clients of financial advisors? 

I found “50 Things” thanks to “Top 10 Blog Posts for Writers (The Best From The Best in 2008!)”  by Michael Stelzner.


"The Seven Dirty Words You Can’t Say in Email Subject Lines (Plus 100 Others You Shouldn’t Use, Either)"

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You don’t want your emails to get tagged as spam. So stay away from the words listed in “The Seven Dirty Words You Can’t Say in Email Subject Lines (Plus 100 Others You Shouldn’t Use, Either).”

This list is old, so keep your eyes open for updates. If you ever look at your spam folder, you can probably identify questionable words that haven’t made it onto the list yet.


Creating Pitch Books Without Losing Your Mind… a Sequel

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“Creating Pitch Books Without Losing Your Mind… a Sequel: Your Pitch Book – a Foundation for Customizing” is a guest post by designer Margaret Patterson. Her 2007 series about “Creating Pitch Books Without Losing Your Mind” has attracted lots of attention. Thanks for your latest contribution, Margaret!

If you have questions for Margaret, please leave them as a comment. I’ll make sure she gets them.


My first article about pitch books provided several “must do” tips to help your firm develop presentations that others will plagiarize, the best compliment attainable.  Readers’ questions have prompted additional pointers about the next phase: customizing.

When is it worthwhile for institutional and high net worth asset managers to customize?
Your first pitch book is a base. But it doesn’t always address your prospective client’s unique concerns. Your key contact at the prospect can tell you what points are most crucial. Add information that addresses their concerns. But be succinct or you’ll overwhelm your prospects with too much information.

As you customize, you should communicate value statements – to your audience, about your audience – to the extent reasonably possible.

What do you mean by value statements?
Focus on how your strategy is a good fit for the prospect’s objectives, your ability to provide the level of service the prospect needs, and providing adequate diversification, considering prospect’s current investment profiles.

Will customizing dilute our firm’s branding?
You run the risk of diluting your branding when many employees and consultants contribute to your pitch books. That’s why these projects should be managed and maintained by your marketing department.

Remember that content is both text and graphics. After all, our actions are prompted every day by both words and images. Your book should look and sound impressive. Your writer  can develop Writing Guidelines for your firm, language that consistently supports your branding. You also need Design System Guidelines, if they do not already exist. Share these guidelines with the contributors to your pitch books.

I keep a sign on my office wall, “Big Company Seeking Big Clients.” Keep this mission in mind as you ponder complicated content.

If you customize, how do you keep the versions from getting out of control?
A customized pitch book is a script for your meeting. Limit yourself to information you can comfortably handle in the scheduled meeting time. Allow for Q&A.

Additional valuable information can be provided in companion pieces – market commentaries, performance summaries, firm overview, etc.

Updating charts and tables is a constant problem.
Delegate database updating to employees endowed with considerable diplomacy and perseverance. Make this their primary responsibility. They will acquire information from very busy investment management teams.

Investment managers need deadlines in advance. Allow elbow room.

Feedback?
Input is welcome. Your thoughts may show up in future articles. Let me know if I may quote you.

Margaret Patterson Company creates sales support materials, develops identity systems, and provides production supervision for financial services firms.

Margaret Patterson Company
Corporate Identity & Communications Graphics for Financial Services Firms
mpco AT verizon.net         t   617.971.0328        f   617.971.0327