Down with meaningless claims!

Business BlatherThis blog post was inspired by a section in Business Blather: Stop Using Words That Sound Good but Say Nothing! by Jerry McTigue. As you know, I agree with the mission of this book.

Delete meaningless claims

In a section called “Enough with the platitudes already,” McTigue criticizes the “litanies of clichés and banalities writers believe exude a corporate luster simply because virtually every corporation proclaims them.” He adds, “Unverified off-the-shelf pronouncements are innumerable—as many bloated corporate documents attest to.”

In the world of financial advice, this means statements such as “We provide superior customer service.”

Turn meaningless claims into meaningful claims

What’s the solution for this kind of writing? McTigue says, “Prove it. Illustrate it. Support it.”

In the area of customer service, do you have a case study documenting how your firm’s service truly goes beyond the ordinary? That’s a good place to start.

As McTigue says, “Replace those threadbare boasts with real substance, solid evidence, credible endorsements.”

You may enjoy this book

Overall, McTigue’s book is an entertaining, easy-to-read book. It has many powerful before-and-after examples of bad writing transformed into effective writing.

 

Note: I received a free review copy of this book.

 

Disclosure: If you click on an Amazon link in this post and then buy something, I will receive a small commission. I provide links to books only when I believe they have value for my readers.

 

When to send an article to the expert, not an editor

If you work in a marketing or editorial group, the pieces that you work on may get comments from many different people. Sometimes your next step should be to send the piece to an editor to clean up or proofread the writing. Other times, you need to send the piece back to the subject-matter expert—often called a SME in the marketing world.

When to send to the expert

Send the piece to the expert when reviewers raise questions that can only be answered by an expert. For example, “Which S&P 500 sectors does this technique apply to?” That’s not a question to which an editor is likely to know the answer.

The answer is less clear when one of the reviewers has written, “Please rewrite more simply.” Then it’s a judgment call whether expert knowledge is required to implement the reviewer’s request. If you’ve worked a long time at your company, you may know enough to make that call.

When to send to the editor

If reviewers have mainly made line edits to an article, you can send the piece to your editor. Cleaning up the grammar or word usage is unlikely to require a subject-matter expert.

When you’re not sure

When you’re not sure about the best next step, I suggest you ask your editor for advice. An editor to whom you’re important as an internal or external client is likely to respond more quickly than a subject-matter expert who views your work as tangential to their role. Also, smart editors will tell you when they lack the expertise to resolve an issue.

YOUR tips?

Do you have tips on how to handle this issue? Please share them.

My five favorite reference books for writers

A printed book is sometimes the best place to find a solution to your question about writing style, punctuation, or grammar.

Here are my five favorite reference books. I have updated this list because my favorites have changed over time, most notably with the elevation of Garner’s Modern American Usage from the “honorable mention” list.

  1. Edit Yourself: A manual for everyone who works with words by Bruce Ross-Larson. Everyone should own this small, inexpensive, easy-to-use book. I use Part II, the back of the book, the most. It lists troublesome words in alphabetical order. It’ll help you cut pretentious words and resolve problems such as deciding between “which” and “that.” Part I describes and offers solutions to problems common in everyday writing. Buy it today!
  2. Garner’s Modern American Usage by Bryan Garner. This book runs over 900 pages in length, so it covers just about any question you may ask. When I first published this list of favorite books, I wrote: “But it’s so darned technical I only turn to it as a last resort.” How times have changed! Now it’s the first book I turn to when tackling problems such as “Treasurys vs. Treasuries — Which is the right spelling?” I rank it behind Ross-Larson’s book only because I think Edit Yourself will be much more useful for most of my readers.
  3. The Copyeditor’s Handbook: A Guide for Book Publishing and Corporate Communications by Amy Einsohn. I didn’t own this book when I first compiled my list of favorite books. Like Garner’s book, this delves more into the nuances of different grammar issues than book readers who aren’t grammar nerds.
  4. The Associated Press Stylebook. If you’ve ever heard an editor say, “We follow AP style,” they’re talking about the print or online edition of this style book. I rarely check my print edition because I prefer the constantly updated online edition, which I complement with a subscription to the online Webster’s New World College Dictionary. There’s also subscription software, Styleguard, for checking adherence with this guide. (I stopped using the software for reasons described in my blog post about Styleguard.) You can follow AP style on Twitter at @APStylebook or on Facebook.
  5. The Grammar Bible by Michael Strumpf and Auriel Douglas. This book gives plain English explanations of vexing issues of grammar and more.

Honorable mention

  • The Chicago Manual of Style (CMOS) was my favorite reference book for many years. If you’re writing a book or Ph.D. dissertation (as I was doing when I bought this book), rather than blog posts, articles, or other marketing pieces, this is an essential reference. It’s also useful for topics such as tables and other exhibits, which aren’t addressed by AP style. You can also subscribe online to the manual, get it integrated into PerfectIt proofreading software (which I’ve blogged about in “My three main software tools for proofreading,” and follow it on Facebook or Twitter.
  • Words into Type, based on studies by Marjorie E. Skillin, Robert M. Gay, and other authorities. Like CMOS, this book is aimed at individuals preparing manuscripts for publication. This fat classic from 1974 used to be my second “go to” reference book when flummoxed by a question of style, punctuation, or grammar. The importance of this book fell for me when I became a convert to AP style.
  • The Elements of Style by William Strunk and E.B. White. If you care about good writing, you should read this classic at least once. An early edition is online at Bartleby.com.

Your favorites?

If you’re passionate about good writing, you’ve probably got a favorite reference that I’ve overlooked. Please tell me about it by answering this poll question.

 

Disclosure: If you click on an Amazon link in this post and then buy something, I will receive a small commission. I provide links to books only when I believe they have value for my readers.

Updated: November and December 2021

Top posts from 2022’s first quarter

Check out my top posts from the first quarter!

They’re a mix of practical tips on grammar (#1, #5), social media (#2), blogging (#3), and writing (#4).

My posts that attracted the most views during 2022’s first quarter:

  1. Pronoun question: is the Fed “it” or “they”?–This is an ongoing issue. I feel strongly about the right answer, but some investment professionals feel strongly about using the other pronoun.
  2. Why I’m not using LinkedIn Creator Mode
  3. Legal danger for financial bloggers: Two misconceptions, three resources, one suggestion
  4. Go from short to long!
  5. So at the start of a sentence

Why I write for you

You can reach more clients and prospects when you put your useful ideas into writing. However, many investment and wealth managers lack the time—or maybe the skill—to put ideas into writing persuasively. That means your audience loses an opportunity to benefit from your expertise.

When your writing isn’t as strong as your ideas, you may gain from a good editor or writer with industry knowledge to shape your ideas into compelling prose.

Why I write for you infographic

 

While you may get your thrills from helping your clients reach their financial goals, mine come from cracking the mystery of how to communicate your information persuasively. I’ve developed my skill through a variety of experiences.

  • As  a writer-editor for leading investment and wealth management firms and former director of investment communications at Columbia Management, I understand your industry and your vocabulary. Between real-life experience and the studies that led to earning my CFA charter, I know that if you talk about a bond’s “duration,” I must translate that into simpler language for the average investor.
  • As editor of the NAPFA Advisor, a monthly publication for financial advisors, I know how to communicate with that audience, which may be an important target for you.
  • As a former reporter for a weekly mutual fund publication, I know that you’ve got to grab your reader’s attention at the beginning of your story. I’ll question you until I understand your “hook.” I also understand the importance of deadlines.
  • As a corporate trainer and public speaker, I’ve developed the ability to help you become a better writer and editor. It has been exciting to speak across North America on “How to Write Investment Commentary People Will Read” for the CFA Institute and about “Writing Effective Emails ” for chapters of the Financial Planning Association. I’ve captured many of my techniques in my book, Financial Blogging: How to Write Powerful Posts That Attract Clients.

Thank you for giving me the opportunity to enjoy helping you!

 

 

Note: This post was originally published in September 2009 and updated in June 2014 and November 2021.

Top posts from 2021’s fourth quarter

Check out my top posts from the fourth quarter!

They’re a mix of practical tips on blogging (#1), grammar (#2 & #5), and writing (#3 & #4).

My posts that attracted the most views during 2021’s fourth quarter:

  1. 20 topics for your financial blog
  2. How I use Grammarly to improve my writing
  3. When do you need to cite sources?
  4. My 2021 reading with suggestions for you
  5. Can you use numerals at the start of a sentence?

Resource for your global communications

More investment and wealth managers have clients and other important relationships outside the borders of the U.S. The online Microsoft Writing Style Guide from Microsoft includes a section on global communications that may help you communicate more effectively with your prospects, clients, colleagues, referral sources, and vendors.

For example, its:

  • Time and place page offers tips on dates, time, seasons, and places—for example, “Don’t refer to seasons if you can avoid it. Talk about months or calendar quarters instead. If you must mention a specific season, establish the hemisphere, too. (Summer in the northern hemisphere is winter in the southern hemisphere.)”
  • Currency page provides advice on the capitalization of currencies and how to refer to specific amounts of money
  • Names and contact information page advises you on how information collection forms should differ from those for a U.S. audience and tells you that in some countries it’s not appropriate to address a customer by name

Click around on the site! You may learn something that’ll help you to connect better with your readers.

Non-U.S. style guidelines from other organizations

After drafting this blog post, I came across some more online resources for non-U.S. style guidelines. Here are three style guides for the U.K.:

Please contact me if you know of other style guides I should add to this list. I’m always happy to learn from you.

Simple language helps your readers, even when they understand technical terms

Plain language helps your readers, even when they understand technical terms.

The Yahoo! Style Guide makes a great point on this topic:

Even if more technical or sophisticated language is appropriate for your site, your readers will appreciate simpler language in the areas where their eyes are scanning to determine what a page is about.

use simple language infographic

Example of how to use simple language

How does this apply to you? Let’s assume, for example, that you’re writing a piece about the Bloomberg Barclays Capital US Aggregate Bond Index. That’s quite a long name—too long for a snappy headline or heading.

If you are speaking face-to-face with bond geeks, you can probably refer to “the Agg” because you can judge from your conversation—and their faces—whether they understand your language. If you say “Bloomberg Barclays Capital US Aggregate Bond Index,” they’ll probably become impatient with the long-winded, overly precise language.

However, such “insider” language probably isn’t right for a printed piece. It’s too casual.

What’s the solution?

You could substitute “bond index” or “investment-grade bond index” in your headline or heading. As Yahoo suggests, this will help your readers to skim. If they don’t immediately realize you’re talking about the Agg, they’ll quickly pick it up when they dive into the body of your piece, where it’s good to be precise about your index.

Try using plain language. If you do it right, you’ll enjoy the results.

To learn more about plain language and other pillars of powerful written communications, check out the June 26 webinar, “How to Write Investment Commentary People Will Read.”

Disclosure: If you click on the Amazon link in this post and then buy something, I will receive a small commission. I only link to books in which I find some value for my blog’s readers.
Note: I’ve updated this post, which originally ran in April 2014.

Secret of regular blogging

In 2010, a portfolio manager told me his most powerful tip for blogging on a regular schedule:

I speak my thoughts into Dragon NaturallySpeaking.

This speech recognition software transcribes his words, so he need not type his first draft. This is a great time saver.

Back then, Dragon software was your main option for automated transcription of whatever you said. Since then, your options have multiplied. Your smartphone probably offers a voice assistant that can transcribe your speech. There are also options from third parties, such as Otter.ai or the automated transcription service from Rev.

If automated transcription services’ errors, such as typing “NASA allocation” for “an asset allocation,” are too annoying, you can hire a human transcriptionist.

The bottom line: If dictation helps you to write more regularly or quickly, use it.

Secrets of regular blogging infographic

 

Note: This was updated in February and November 2021.

Go from short to long!

Rearranging elements of a sentence “from short to long, from simple to compound, increases the ability of the reader to understand them,” says Bruce Ross-Larson in Edit Yourself: A Manual for everyone who works with words, one of my favorite editing books.

Ross-Larson has three related rules.

  • First, count the syllables. This will let you identify shorter words to put first.
  • Then, “if the number of syllables is the same, count the letters.” That can be a tie-breaker.
  • Finally, “Put the compound elements last.” As an example, he suggests that “life, liberty, and the pursuit of happiness” reads better than “liberty, the pursuit of happiness, and life.” I guess that’s why the Declaration of Independence uses the suggested order.

Of course, these three rules don’t always apply. As Ross-Larson says, don’t follow the rules if that’ll:

  • Put elements out of chronological or sequential order
  • Create unintended modifiers
  • Upset a familiar or explicit order, such as “the birds and the bees” or going in order from more conservative to less conservative asset classes

Small changes like this can make your writing easier to read. That means you’re likely to convey your message more effectively.

 

 

Disclosure: If you click on an Amazon link in this post and then buy something, I will receive a small commission. I provide links to books only when I believe they have value for my readers.